FAQ

WHAT ARE SHIPPING TIMES AND COSTS?

  • Shipment normally takes 7-12 business days to arrive but can take up to 12-23 business days around busier periods such as holidays etc.
  • Free Worldwide Shipping on all orders (STANDARD SHIPPING).
  • Customers may opt for EXPRESS SHIPPING - 5 to 10 BUSINESS DAYS at $5 - $10.00 delivery charge

WHAT PAYMENT METHODS CAN I USE?

BabeMome accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • BabeMome features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

  • Our policy lasts 30 days. If 30 days have gone by after receiving your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned. 
    Please read refund policy Here

    DO YOU SHIP INTERNATIONALLY?

    • Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us!

      IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

      • Worry not! We use SSL Security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

        HOW CAN I CHANGE THE SPECIFICATION/ DELIVERY ADDRESS/ RECIPIENT FOR MY EXISTING ORDER?

        • We are trying to ship the items the soonest, so for any changes like:
        • Change of address or personal information
        • Change of specifications like product, size, colour
          Feel free to send us a message at support@babemome.com. Cut off in making changes is 2 PM EST after the order is placed.
          NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.

          HOW CAN I TRACK MY ORDERS & PAYMENT?

          • After logging into your account, the status of your checkout history can be found under Order History.

            HOW CAN I CANCEL MY ORDER?

            • The time for you to request a refund is 24 hours from the time you purchase.
            • Buyers are not allowed to cancel their purchases after the orders are placed or shipped. Unless specific reason.
            • NOTE: We do not accept reason such as.. ("I've bought the wrong item"), ("I've found it cheaper elsewhere"), ("I've changed my mind and decided not to get this"), ("I wanted to give as a gift but I've found out my friend actually already gotten one"), ("I've bought this by accident") or other similar reasons.

              WHAT IS THE REFUND FEE?

              • Because the systems always charge the seller to refund the customer. And customers, whether buying or not buying a store, lose money. Therefore, there is a small fee charged by the customer in order for the store to reimburse the customer.
              • 4$ for orders under 15$
                7$ for orders from 16$ to 30$
                15$ for orders from 31$ to 60$
                27$ for orders from 61$ to 200$
                45$ for orders from 201$
                Thanks.
              • The usual refund period is 1-3 business days. From the moment we activate the refund order. Please.

                CAN I MAKE CHANGES TO MY EXISTING ORDER?

                • Buyers are allowed to make changes to orders placed, within 24 hours of making their purchases and before the orders are fulfilled. Additional charges may be incurred by the buyers for any changes made to the orders after 24 hours of making their purchases.

                  I RECEIVED AN INCOMPLETE ORDER, WHAT SHOULD I DO?

                  • Please notify us immediately at support@babemome.com so we can assist you promptly.
                  • If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.
                  • If what missing from your order is a part of a product or an item, we will need you to send us the photo of:
                  • The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details.
                  • The product packaging showing the product

                    I RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

                    • If the item you received is not what you originally ordered, we are happy to replace the item for you. Please notify us immediately at support@babemome.com so we can assist you promptly.
                    • We will need you to send us a photo of the item you received.

                      I RECEIVED A DAMAGED/ DEFECTIVE ITEM, WHAT SHOULD I DO?

                      • If the item you received is damaged/defective, we are happy to send you a replacement. Please notify us immediately at support@babemome.com.

                        We will also need you to send us a photo/video of the item you received.

                        I STILL CAN NOT FIND THE RIGHT QUESTION, WHAT DO I DO?

                        • Please send questions to us here
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