Shipping & Return

SHIPPING

Normal shipping time

  • We ship for free in the US with an average time of 3-7 days. Sometimes due to high demand, we will ship directly from warehouse abroad, the time will be 10-23 days.
  • Orders outside the US free shipping usually take 12-30 days
  • Free Worldwide Shipping on all orders (STANDARD SHIPPING)
  • Customers may opt for EXPRESS SHIPPING - 5 to 10 BUSINESS DAYS at $10.00 delivery charge

100% MONEY BACK GUARANTEE

Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.

  • Within 3days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
  • We will review the claim and contact you if we need more information.
  • If Approved, we will refund or resend the item, you may also be asked to return the product.

Will I need to send the item back to BabeMome

  • Only high-value products need to be returned. High value is determined by our service team and is usually an item around $65 or more. If it is not high value then you do not need to return it and can keep the faulty product.
  • If we ask you to return the product we will discuss with you the most cost-effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.

 

HOW CAN I CANCEL MY ORDER?

  • The time for you to request a refund is 24 hours from the time you purchase.
  • Buyers are not allowed to cancel their purchases after the orders are placed or shipped. Unless specific reason.
  • NOTE: We do not accept reason such as.. ("I've bought the wrong item"), ("I've found it cheaper elsewhere"), ("I've changed my mind and decided not to get this"), ("I wanted to give as a gift but I've found out my friend actually already gotten one"), ("I've bought this by accident") or other similar reasons.

WHAT IS THE REFUND FEE?

  • Because the systems always charge the seller to refund the customer. And customers, whether buying or not buying a store, lose money. Therefore, there is a small fee charged by the customer in order for the store to reimburse the customer.
  • 4$ for orders under 15$
    7$ for orders from 16$ to 30$
    15$ for orders from 31$ to 60$
    27$ for orders from 61$ to 200$
    45$ for orders from 201$
    Thanks.
  • The usual refund period is 1-3 business days. From the moment we activate the refund order. Please.

 

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

BabeMome guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee. T&C below applies.  
ACCEPTABLE RETURN/REFUND REASONS
Your return can only be approved based on the following reasons:
ReasonsDescription
Objective reasons DamagedThe product is damaged in delivery
 DefectiveThe product does not function as described in its manufacturer specification
 Incorrect/wrong itemNot the product the customer ordered (e.g. wrong size or wrong color)
 Missing items/partsMissing items/parts as indicated in the packaging
 Does not fit*Receives the size that was ordered but it does not fit*
 Website errorThe product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)
   
RETURNS AFTER 30 DAYS
Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE Process for returning an item:
  1. Make sure it meets the criteria for a valid return. 
  1. Send us a message at support@babemome.com indicating the intent to return the item. Please include the following in the email:
    • Photo of the item
    • Tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
TIME FRAME FOR THE QUALITY EVALUATION PROCESS
After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.  

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item. Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Payment Method (at the time of purchase)Refund OptionRefund Lead Time (to see the amount on your bank statement)
Credit card / Debit CardCredit / Debit Reversal 
PaypalPaypal reversal (if Paypal balance)5-7 business days
Credit reversal ( if Paypal is linked to a credit card)5 to 15 banking days 
Note: The amount may be reflected in your next billing cycle
Debit reversal ( if Paypal is linked to a debit card)5 to 45 banking days(Depending on your issuing bank)
Note: The amount may be reflected in your next billing cycle

Are there any additional fees  I need to pay?
At BabeMome, fees reflected on check out are the only fees that would be collected upon placing your order. However, for items that would be sent across borders, your country may charge you with duty or taxes fees. Do check your government’s policy on the items bought from abroad before placing the order.  
*Please be guided that BabeMome will not be held liable to any loss of items from the mailbox after the shipment has been declared delivered.*
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