Shipping & Return
SHIPPING
Normal shipping time
- We ship for free in the US with an average time of 3-7 days. Sometimes due to high demand, we will ship directly from warehouse abroad, the time will be 10-23 days.
- Orders outside the US free shipping usually take 12-30 days
- Free Worldwide Shipping on all orders (STANDARD SHIPPING)
- Customers may opt for EXPRESS SHIPPING - 5 to 10 BUSINESS DAYS at $10.00 delivery charge
100%Ā MONEY BACK GUARANTEE
Did your item arriveĀ damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
- WithinĀ 3daysĀ ofĀ receivingĀ theĀ productĀ contactĀ usĀ withĀ aĀ photoĀ orĀ videoĀ explaining theĀ issueĀ andĀ whetherĀ youĀ wantĀ aĀ refundĀ orĀ replacement.
- WeĀ willĀ reviewĀ theĀ claimĀ andĀ contactĀ youĀ ifĀ weĀ needĀ moreĀ information.
- If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back toĀ BabeMome
- Only high-value products need to be returned. High value is determined by our service team and is usually an item around $65Ā or more. If it is not high value then you do not need to return it and can keep the faulty product.
- If we ask you to return the product we will discuss with you the most cost-effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
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HOW CAN I CANCEL MY ORDER?
- The time for you to request a refund is 24 hours from the time you purchase.
- Buyers are not allowed to cancel their purchases after the orders are placed or shipped. Unless specific reason.
- NOTE:Ā We do not accept reason such as..Ā ("I've bought the wrong item"), ("I've found it cheaper elsewhere"), ("I've changed my mind and decided not to get this"), ("I wanted to give as a gift but I've found out my friend actually already gotten one"), ("I've bought this by accident")Ā or other similar reasons.
WHAT IS THE REFUND FEE?
- Because the systems always charge the seller to refund the customer. And customers, whether buying or not buying a store, lose money. Therefore, there is a small fee charged by the customer in order for the store to reimburse the customer.
- 4$ for orders under 15$
7$ for orders from 16$ to 30$
15$ for orders from 31$ to 60$
27$ for orders from 61$ to 200$
45$ for orders from 201$
Thanks. - The usual refund period is 1-3 business days. From the moment we activate the refund order. Please.
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OUR 30-DAY EXCHANGE OR REFUND GUARANTEE
Reasons | Description | |
Objective reasonsĀ | Damaged | The product is damaged in delivery |
Ā | Defective | The product does not function as described in its manufacturer specification |
Ā | Incorrect/wrong item | Not the product the customer ordered (e.g. wrong size or wrong color) |
Ā | Missing items/parts | Missing items/parts as indicated in the packaging |
Ā | Does not fit* | Receives the size that was ordered but it does not fit* |
Ā | Website error | The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation) |
- Make sure it meets the criteria for a valid return.Ā
- Send us a message at support@babemome.comĀ indicating the intent to return the item. Please include the following in the email:
- Photo of the item
- Tags and labels attached
TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND
Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item. Refund option: customers who have requested for refund can expect to receive it within the following time frames:
Payment Method (at the time of purchase) | Refund Option | Refund Lead Time (to see the amount on your bank statement) |
Credit card / Debit Card | Credit / Debit Reversal | Ā |
Paypal | Paypal reversal (if Paypal balance) | 5-7 business days |
Credit reversal ( if Paypal is linked to a credit card) | 5 to 15 banking daysĀ Note: The amount may be reflected in your next billing cycle | |
Debit reversal ( if Paypal is linked to a debit card) | 5 to 45 banking days(Depending on your issuing bank) Note: The amount may be reflected in your next billing cycle |